Step 1
Complete the Shock Service Request Form
After submitting the form, you will receive an email with your assigned Service Number. This number is required for processing your shock service.
Shock Service Instructions
Follow the steps below to submit, prep, ship, and complete your shock service.
Step 2
Remove and Prepare the Shocks
- Remove the shocks from the vehicle and clean off all dirt and debris.
- Proper cleaning is important and may help prevent additional labor charges.
- For coilover shocks, the springs do not need to be removed.
- Please retain all mounting hardware, brackets, and bearing spacers. Do not include these items in the shipment.
Step 3
Package the Shocks Securely
Package the shocks carefully to prevent damage during shipping. When packaged correctly, the shocks should not move inside the box.
Step 4
Label the Package
Clearly write the assigned Service Number on the outside of the box.
Packages received without a Service Number will not be accepted.
Step 5
Ship Your Shocks to East Carolina Off-Road
Shipping Address
East Carolina Off-Road – Shock Service6418 Market Street
Wilmington, NC 28405
United States
Shipping insurance recommended Signature confirmation recommended Any carrier: UPS, USPS, FedEx
Step 6
Inspection and Service Review
Once received, an East Carolina Off-Road shock technician will inspect all components. You will be notified if any additional parts or services are required before work proceeds.
Step 7
Final Pricing and Return Shipping
After the service is completed, a representative from East Carolina Off-Road will contact you with the final total, including return shipping charges.