Agreement Between User and Our Site

Our website (hereafter known as the “Site”) is composed of various Web pages operated by us. The Site is offered to you conditionally upon your acceptance, without modification, of the terms, conditions, and notices contained herein (hereafter known as the “Terms”). Your use of the Site constitutes your agreement to all such Terms. Please read these Terms carefully and keep a copy of them for your reference.

Privacy

Your use of the Site is subject to our Privacy Policy. Please review our Privacy Policy, which also governs the Site and informs users of our data-collection practices.

Electronic Communications

Visiting the Site or sending emails to us constitutes electronic communication. You consent to receive electronic communication from us, and you agree that all agreements, notices, disclosures, and other communication that we provide to you electronically, via email, and on the Site satisfy any legal requirement that such communication be in writing.

Your Account

If you use the Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer; further, you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that we are not responsible for any third-party access to your account that results from theft or misappropriation of your account. We and our associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content at our sole discretion.

We do not knowingly collect, either online or offline, personal information from persons under the age of 13. If you are under age 18, you may use the Site only with the permission of a parent or guardian.

Cancellation/Refund Policy

Special-order parts purchased through dealerships are non-returnable. All other returns are subject to a 20% restocking fee, and all applicable shipping costs are the responsibility of the customer. Returned items must be in new, unused condition and must be returned within 30 days of the original order date.

Links to Third-Party Sites and the Use of Third-Party Services

The Site may contain links to other websites (hereafter known as “Linked Sites”). Linked Sites are not under our control; further, we are not responsible for the content of any Linked Site, including without limitation any link contained in a Linked Site or any changes or updates to a Linked Site. We provide these links to you only as a convenience, and the inclusion of any link does not imply our endorsement of the site or any association with its operators.

Certain services made available via the Site are delivered by third-party sites and organizations. By using any product, service, or functionality originating from the Site’s domain, you hereby acknowledge and consent that we may share such information and data with any third-party with whom we have a contractual relationship to provide the requested product, service, or functionality on behalf of the Site’s users and customers.

No Unlawful or Prohibited Use/Intellectual Property

You are granted a nonexclusive, nontransferable, revocable license to access and use the Site strictly in accordance with these Terms. As a condition of your use of the Site, you warrant to us that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner that could damage, disable, overburden, or impair the Site or interfere with any other party’s use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site.

All content included as part of the service—such as text, graphics, logos, images, or the compilation thereof, and any software used on the Site—is the property of us or our suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends, or other restrictions contained in any such content and will not make any changes thereto.

You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. Our content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use and will make no other use of the content without our and the copyright owner’s express written permission. You agree that you do not acquire any ownership rights of any protected content. We do not grant you any licenses, express or implied, to our or our licensors’ intellectual property except as expressly authorized by these Terms.

International Users

The Service is controlled, operated, and administered by us from our offices within the United States. If you access the service from a location outside the US, you are responsible for compliance with all local laws. You agree that you will not use content accessed through the Site in any country or in any manner prohibited by any applicable laws, restrictions, or regulations.

Indemnification

You agree to indemnify, defend, and hold harmless us, our officers, directors, employees, agents, and third parties for any losses, costs, liabilities, and expenses (including reasonable attorney’s fees) relating to or arising from your use of or inability to use the Site or services; any user postings made by you; your violation of any part of these Terms; your violation of any rights of a third party; or your violation of any applicable laws, rules, or regulations. We reserve the right, at our own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with us in asserting any available defenses.

Arbitration

In the event the parties are not able to resolve any dispute between them arising out of or concerning these Terms or any provisions hereof, whether in contract, tort, or otherwise at law or in equity for damages or any other relief, then such dispute shall be resolved only by final and binding arbitration pursuant to the Federal Arbitration Act, conducted by a single neutral arbitrator and administered by the American Arbitration Association or a similar arbitration service selected by the parties in a location mutually agreed upon by the parties. The arbitrator’s award shall be final, and judgment may be entered upon it in any court having jurisdiction. If any legal or equitable action, proceeding, or arbitration arises out of or concerns these Terms, the prevailing party shall be entitled to recover its costs and reasonable attorney’s fees. The parties agree to arbitrate all disputes and claims regarding these Terms or any disputes arising as a result of these Terms, whether directly or indirectly, including Tort claims that result from these Terms. The parties agree that the Federal Arbitration Act governs the interpretation and enforcement of this provision. The entire dispute, including the scope and enforceability of this arbitration provision, shall be determined by the arbitrator. This arbitration provision shall survive the termination of these Terms.

Liability Disclaimer

THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. WE AND/OR OUR SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES TO THE SITE AT ANY TIME. WE AND/OR OUR SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, OR ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES, AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES, AND RELATED GRAPHICS ARE PROVIDED “AS IS,” WITHOUT WARRANTY OR CONDITION OF ANY KIND. WE AND/OR OUR SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES, AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WE AND/OR OUR SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, NOR FOR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, THOSE FOR LOSS OF USE, DATA, OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE; FOR THE DELAY OR INABILITY TO USE THE SITE OR RELATED SERVICES; FOR THE PROVISION OF OR FAILURE TO PROVIDE SERVICES; OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES, AND RELATED GRAPHICS OBTAINED THROUGH THE SITE OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, EVEN IF WE OR ANY OF OUR SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE, OR WITH ANY OF THESE TERMS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE.

Termination/Access Restriction

We reserve the right, at our sole discretion, to terminate your access to the Site and related services, or any portion thereof at any time, without notice. To the maximum extent permitted by law, these Terms are governed by the laws of the State of Tennessee; you hereby consent to the exclusive jurisdiction and venue of courts in Tennessee in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.

You agree that no joint venture, partnership, employment, or agency relationship exists between you and us as a result of these Terms or use of the Site. Our performance of this agreement is subject to existing laws and legal processes, and nothing contained in these Terms is in derogation of our right to comply with governmental, court, and law-enforcement requests or requirements relating to your use of the Site or information provided to or gathered by us with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law, including but not limited to the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision, and the remainder of these Terms shall continue in effect.

Unless otherwise specified herein, these Terms constitute the entire agreement between the user and us with respect to the Site, and they supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the user and us with respect to the Site. A printed version of these Terms or any notice given in electronic form shall be admissible in judicial or administrative proceedings to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that these Terms and all related documents be written in English.

Changes to Terms

We reserve the right, at our sole discretion, to change the Terms under which the Site is offered. The most current version of these Terms will supersede all previous versions. We encourage you to periodically review the Terms to stay informed of our updates.

Contact Us

We welcome your questions or comments regarding these terms using the Contact form on the Site.

East Carolina Offroad

Service & Repair Terms

Authorization

I hereby authorize East Carolina Offroad to perform the repair work described, including the installation of necessary parts and materials. I further authorize East Carolina Offroad and its employees to operate my vehicle on streets, highways, or elsewhere for the purpose of inspection, testing, and/or verification.

Sublet Repairs
I acknowledge that portions of the repair work may be performed by a subcontractor hired by East Carolina Offroad. I hereby authorize all sublet repairs that East Carolina Offroad, in its sole discretion, deems necessary.

Vehicle Condition Documentation
Photos of the vehicle will be taken prior to repair work. East Carolina Offroad is not responsible for any pre-existing damage.

Estimates

  • You will receive a written estimate for all repairs exceeding $350.

  • Estimates are valid for thirty (30) days.

  • A $50 clean-up fee may be applied if your vehicle is excessively dirty when presented for repairs.

  • A missed appointment fee may be charged if East Carolina Offroad is not notified within 48 hours of the scheduled appointment time.

  • A wheel lock key must be provided if applicable.

    • If the key is not available, a $95 removal fee will be charged if we are able to remove the lock.

    • If the wheel lock key cannot be removed, a $270 removal fee will apply, plus the cost of replacement lug nuts.

  • Customers may request return of old parts. Any parts left more than two (2) days after repairs are completed become the property of East Carolina Offroad.

  • If additional issues are discovered during repairs, additional parts, supplies, and labor may be required and are subject to additional customer charges.

  • Vehicles left on the premises more than three (3) days after completion may be subject to a $24 per day storage fee.

Warranties

What To Do If There’s a Problem

If you experience an issue directly related to work recently performed, contact East Carolina Offroad immediately. We will schedule diagnostics to confirm whether the issue qualifies as a warrantable failure.

Most warrantable failures can be corrected at no additional cost. However, certain consumables (such as fluids) may not be covered.

If a customer continues driving after discovering a problem, additional damage may occur and may not be covered under supplier or manufacturer warranties.

Parts & Workmanship

East Carolina Offroad warranties workmanship (labor) for 90 days.

Parts are covered under the manufacturer’s warranty through our suppliers. East Carolina Offroad does not provide a separate warranty on parts.

Re-Torque Requirements
Re-torques are required after 500 miles. If the customer declines re-torque service or mileage exceeds 1,000 miles, this warranty is void.

Additionally, per OEM and aftermarket lug nut instructions, customers are strongly encouraged to re-torque lug nuts to factory specification approximately 100 miles after installation.

Warranty Limitations

All warranties are void if the vehicle is:

  • used for racing

  • abused or operated outside its intended purpose

  • modified or tampered with by anyone after installation (including the owner)

Example: East Carolina Offroad cannot warranty a suspension component damaged due to off-road use beyond the vehicle’s intended design.

Customer-Supplied Parts

East Carolina Offroad may install customer-supplied parts at our discretion. However:

  • no warranty is provided for customer-supplied parts

  • East Carolina Offroad cannot guarantee that customer-supplied parts will correct the issue

If incorrect or defective parts are provided, additional labor charges and/or lift tie-up fees may apply.

Suspension & Off-Road Modifications

Suspension modifications may place additional stress on steering and suspension components. East Carolina Offroad is not responsible for failure of worn or pre-existing components as a result of lift kit installation or off-road modifications.

Diagnostics

Accurate Diagnostics

East Carolina Offroad does not guarantee the accuracy of any diagnostic work performed by other parties. Due to the complexity of modern vehicles, we cannot guarantee that one diagnosis or repair will resolve every issue in a single service visit.

Multiple Problems / Similar Symptoms

It is common for vehicles to have multiple problems with overlapping symptoms. Repairing one issue may reveal another. Fixing one component does not guarantee resolution of all concerns.

Diagnostic Timeframes

Some problems may require extended diagnostic time. In these cases, East Carolina Offroad may request pre-approval for additional diagnostic labor.

Broken Bolts

East Carolina Offroad is not responsible for bolt breakage under any circumstances, even if breakage occurs during our repair process.

Bolts may break due to corrosion, prior repairs, environmental exposure, or unseen defects. If a bolt breaks, additional labor and parts may be required for extraction and repair, and these costs will be charged to the customer.

Payments

Payment Arrangements

Payment in full is due upon completion of services. East Carolina Offroad does not accept payment arrangements after services are completed.

Parts Pre-Payment

All parts must be prepaid on invoices with a pre-tax total of $300 or more.

Special-Order / High-Cost Part Prepayment

Special-order or high-cost parts must be prepaid before ordering.

A part is considered special-order if it must be shipped from a third party or transferred from another location. Parts with a pre-tax price of $100 or more are considered high-cost.

Parts ordering may be delayed until prepayment clears.

Returned Parts

Returned parts are subject to a 25% restocking fee.

Returned Checks

East Carolina Offroad reserves the right to charge the maximum fee allowed by law for returned checks.

Legal

Permission To Operate Vehicle

By authorizing repair work, the customer grants East Carolina Offroad permission to operate the vehicle on public roadways for diagnostic, testing, and verification purposes.

Releasing Vehicles

Vehicles will only be released to the registered owner unless the owner provides prior authorization for another person to retrieve the vehicle.

Disclaimer of Liability

East Carolina Offroad is not responsible for circumstances beyond our control, including but not limited to:

  • items lost or left inside the vehicle

  • acts of nature or extreme weather events

  • supplier pricing errors or incorrect quotes

  • supplier shipping mistakes (wrong part received)

  • shipping delays

  • inaccurate information provided by external reference sources (labor guides, part databases, etc.)

  • damage or issues caused by the use of wheel spacers

Right To Refuse Work

East Carolina Offroad reserves the right to refuse any repair or modification that is unsafe, inappropriate, or unsuitable for the vehicle or the customer’s intended use.

Mechanic’s Lien

Customer acknowledges an express mechanic’s lien in favor of East Carolina Offroad on the above vehicle to secure payment for repairs performed.

If payment in full is not received within ten (10) days after notification that repairs are complete, East Carolina Offroad may, in accordance with applicable state law:

  1. begin lien sale proceedings and sell the vehicle at public auction, and/or

  2. refer the account to an attorney or collection agency for collection.

Photo & Video Release

Customer acknowledges that East Carolina Offroad may photograph and/or record video during the repair or build process for documentation, marketing, and social media purposes.

By signing, customer acknowledges East Carolina Offroad retains all rights to any photos and video content, including distribution rights.

Questions or Concerns

If you have any questions or concerns regarding work performed, contact East Carolina Offroad immediately. Most issues can be resolved to mutual satisfaction when addressed promptly.